Customer Support Book and track your Nintendo product repair – EXCLUSIVELY FOR CONSUMERS. IMPORTANT: IMPORTANT: Due to the COVID-19 situation in the UK, the Republic of Ireland has temporarily imposed limitations on the import and export of goods to and from the UK. Unfortunately this means that we are temporarily unable to repair items for. In order to arrange a return, please contact us and inform our Nintendo Customer Support Team of your order number, the item you are returning and the reason for the return and a member of our team will be happy to walk you through the next steps. Our returns policy is valid for 14 days from receipt of goods.
Last updated: Feb 9, 2020
Company: Nintendo
Subsidiary: Pokemon Company | Monolith Soft | Retro Studios | Creatures | iQue | NDcube | Mario Club | 1-Up Studio
CEO: Shuntaro Furukawa
Founders: Fusajiro Yamauchi
Year founded: 1889
Headquarter: Kyoto, Japan
Number of Employees (March 2019): 5944
Type: Public
Ticker Symbol: 7974
Annual Revenue(Mar 2019): $ 10.8 billion
Profit |Net income (Mar 2019): $ 1.74 billion
Products & Services: Toys and Cards | Game Consoles | Arcade | Home Consoles | Nintendo Switch | Wii | Handhelds | Mobile devices | Hardware | E-shop
Competitors: Electronic Arts | Activision Blizzard | Ubisoft | SEGA | Sony | Activision | Rockstar | Crescent Moon Games | Zynga | Disney Interactive
Did you know that till 2016 the Seattle Mariners, the American professional Shuntaro Furukawa baseball team was owned by Nintendo Company?
Back in the 1880s while all companies were investing in different industrial sectors to increase revenue, a young man Fusajiro Yamauchi went down a very different path.
He started a small startup in Japan, which made playing cards known as 'Hanafuda.' Soon his business picked up momentum and is now known as Nintendo, which is worth over $40 billion.
Nintendo's Vision
Nintendo is one of the few companies ever which were started not with the vision to earn money, but rather to make a change in somebody's life and to help people interact and spend time together ONE GAME AT A TIME. So, it's only fitting that the following is the vision statement for the company.
'Putting Smiles on the Faces of Everyone Nintendo Touches'
Companies that have left legacies or are in the process of building themselves one always started with a simple vision which dared change the world, and as you can see, Nintendo is no different.
Nintendo's Mission
While analyzing Nintendo, everyone usually asks the same question 'What makes a company stay on top of their game for more than a century?'.
And the answer is, 'Their mission impacts the longevity of its success.'
The mission statement of Nintendo is as follows:
Strong commitment towards production and marketing of best products and services
Nintendo firmly believes that one can only establish customer loyalty by providing quality products and services. Hence, the company has a strong commitment to quality.
Listening to the customers and tuning the product according to their needs
It is the customer that will use the end product, so the product needs to be built around the demands and needs of the customer. Nintendo Company focuses on the customers and any complaints made by them and adjusts their products accordingly.
Treatment of employees the same as the treatment of customers.
The company makes sure that no expense is spared when it comes to their employees. They offer market-competitive salaries and many perks along with it.
Nintendo's Values
Nintendo cooperation places great emphasis on these three core values and instills them in every employee. The values which the company holds very dear are as follows:
Uniqueness
The goal of the company is to produce goods and services that differentiate them from their competitors; hence, uniqueness is an essential core value.
Flexibility
To ensure that an employee gives their best to the company, flexibility with their time schedule and attitudes is a critical skill. It is necessary for the person as an individual and for the company as a whole to succeed.
Sincerity
In order to succeed anywhere in life, a basic core skill that is required is sincerity. The goal of the company is to hire individuals that can be trusted and will always be sincere towards the organization.
Nintendo's Strategy
Nintendo – Expansion Strategy
Nintendo hopes to expand the company by investing more in the video game and smart device sector. In the video game department, the company believes that its software-driven integrated hard drive and its software business at the core of the operation is the best bet forwards.
Moving forward, the company hopes to turn its smart device business into its main revenue generators, hence, maximizing the net profit of the company as a whole.
Nintendo – New venture Strategy
The company believes that now is the perfect time to invest and collaborate with partners other than that of video gaming and smart device business. Nintendo is expanding business in the entertainment sector by collaborating with partners and building theme parks, producing films, and getting into merchandising.
The organization believes that in the future, these projects will generate more revenue and have a lesser chance of cyclical economic fluctuations. This will also make Nintendo IP available to a larger base of customers.
Nintendo – Pricing Strategy
While Sony and Microsoft introduce products such as Xbox and Play station whose prices range from $349 to $499, Nintendo Switch costs around $299.
This difference in pricing plays a huge role in swinging the customer base towards Nintendo and away from the competitors. The Company can achieve this low pricing by mass production and innovation, which gives it an edge over other brands.
Conclusion
Nintendo Company started with a vision of bringing people together, and ever since then, it has tried to achieve this in multiple ways. Introducing games, gaming consoles, playing cards, and Arcades which have not only helped bridge generations together but has also turned into a very lucrative business.
Tell us what you think? Did you find this article interesting?
Share your thoughts and experiences in the comments section below.
Repair and Part Order Information
Repairs
Part Orders
Shipping Label Issues
- How do I request to have a new UPS shipping label e-mailed to me?
- How do I request to have a new UPS shipping label or FedEx airbill (Puerto Rico only) mailed to me?
- My repair instructions email never arrived. How do I request another one?
If your Repair Order was set up with a U.S. shipping address, you may be able to request a new UPS shipping label using our online form. The online form works for all U.S. Repair Orders that were set up with UPS inbound shipping. If you're not sure if your Repair Order was set up with UPS inbound shipping, you can enter your information on the form and we'll let you know if your Repair Order qualifies.
Please note: If your Repair Order was set up with FedEx inbound shipping, you'll receive a link to a UPS shipping label instead. The FedEx program is no longer available.
Your shipping label should arrive within 4-10 business days via US Mail. If it does not arrive within this timeframe, please contact Nintendo's Consumer Service Department. We are available between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.
Check your email program's 'junk' folder to see if the email was placed there.
If you are unable to locate the email, click here to request a new copy of your repair instructions email - you will also receive an email with a link to a new shipping label.
Making Changes to an Existing Repair Order
- How do I change what I will be sending to Nintendo for repair?
- How do I change the address my repaired item(s) will be shipped to?
- Do I need to contact Nintendo or UPS if I decide not to send my product in for repair or to not use the UPS return label?
Sending additional items or not sending items that are expected can delay the repair process. If you find that it is necessary to adjust the items that you are including, please contact Nintendo's Consumer Service Department to ensure that this doesn't cause an issue with your Repair Order. We are available between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.
Your item(s) will ship to the address you provided to us while setting up your Repair Order. If you need to update the address we will be shipping your item(s) to, please contact Nintendo's Consumer Service Department. We are available between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.
We will make every effort to accommodate address change requests, but this may not be possible if your Repair Order has already shipped.
There is no need to contact Nintendo or UPS to cancel your repair order or label.
If you decide to ship your repair using another carrier, be sure to ship your item to us insured, and with a way for the shipment to be tracked .
Understanding Your Repair Status
Ps3 Customer Support Number
- How can I check the status of my repair?
- It doesn't show that you have received my repair shipment. How long should it take to arrive?
- Why is tracking information not available on some orders?
- What do I do if the UPS or Purolator tracking information says my package was delivered, but I haven't received it?
- Check to see if the package has been placed in an out-of-the-way location around the outside of your home. Drivers will frequently hide packages behind plants or furniture, or to the side or back of the home to try to prevent theft.
- Check with other people who may have accepted the delivery, including family members, roommates, apartment office personnel, building staff (manager, security, receiving, etc.), or neighbors.
- A notice may have been left on or near your front door by the carrier. If you find a notice, determine if another delivery attempt will be made or if you need to arrange to pick the package up from the carrier's hub.
- In rare situations, UPS or Purolator may scan a package as delivered but then find that they are unable to deliver it. In cases like this, the package is typically delivered within a couple of business days.
If you have tried all of these options and are still unable to locate your package, please contact Nintendo's Consumer Service Department at 1-800-255-3700 between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.
- I haven't received my repair shipment back. How long should it take to arrive?
Check Order Status. Select the order number link on the status summary page for order information.
If you used Nintendo's Factory Repair Service, please allow 2-8 business days for your package to arrive at our facilities. If you are tracking your inbound shipment and it shows that your system arrived at Nintendo, rest assured that we have it. The status on this website is updated each weekday morning (Monday - Friday). Please check back any weekday morning (after today) for updated information. You can click here to go to our Repair Order status lookup.
UPS (U.S.)
If you used our Factory Return Program, you can track your shipment online at www.ups.com. Your tracking number for the return shipment to Nintendo can be found on your return shipping label.
Purolator (Canada)
If you used our Canadian Factory Repair Program, you can track your shipment online at www.purolator.ca. Your tracking number for the return shipment to Nintendo can be found on your copy of the Purolator waybill.
If you shipped your Repair Order to Nintendo using another method, please contact that carrier for delivery and tracking information.
If it has been more than 8 business days since you shipped your package to us, please contact Nintendo's Consumer Service Department. We are available between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.
We are only able to provide tracking information on U.S. orders shipped via UPS or FedEx and Canadian orders shipped via Canada Post or Purolator. Tracking information is not available for items shipped via U.S. Mail.
UPS (U.S.)
If you used the Factory Return Program with a physical return address within the U.S., the return shipment will take 3-8 business days from the time it leaves us. You can track your return shipment online using your tracking number at www.ups.com.
US Mail (Puerto Rico and U.S. PO Boxes)
If you used the Factory Return Program with a return address in Puerto Rico or a PO Box return address within the U.S., the return shipment will take 4-10 business days from the time it leaves us.
Purolator (Canada)
If you used the Canadian Factory Repair Program, the return shipment will take 4-11 business days from the time it leaves us. You can track the return shipment online using your tracking number at www.purolator.ca.
Issues With a Completed Repair Order
- What do I do if an item I sent in with my Repair Order was not returned to me?
- I haven't received my repair shipment back. How long should it take to arrive?
- What do I do if the UPS or Purolator tracking information says my package was delivered, but I haven't received it?
- Check to see if the package has been placed in an out-of-the-way location around the outside of your home. Drivers will frequently hide packages behind plants or furniture, or to the side or back of the home to try to prevent theft.
- Check with other people who may have accepted the delivery, including family members, roommates, apartment office personnel, building staff (manager, security, receiving, etc.), or neighbors.
- A notice may have been left on or near your front door by the carrier. If you find a notice, determine if another delivery attempt will be made or if you need to arrange to pick the package up from the carrier's hub.
- In rare situations, UPS or Purolator may scan a package as delivered but then find that they are unable to deliver it. In cases like this, the package is typically delivered within a couple of business days.
If you have tried all of these options and are still unable to locate your package, please contact Nintendo's Consumer Service Department at 1-800-255-3700 between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.
If you have received your repaired system and you are unable to locate an item that you sent in, check the package again. Our technicians seal all additional items that are received in a plastic pouch that is adhered to the inside of the box your item was returned in. Click here for an example of what this looks like.
If you have checked the package again and are still unable to locate your item, please contact Nintendo's Consumer Service Department at 1-800-255-3700 between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.
UPS (U.S.)
If you used the Factory Return Program with a physical return address within the U.S., the return shipment will take 3-8 business days from the time it leaves us. You can track your return shipment online using your tracking number at www.ups.com.
US Mail (Puerto Rico and U.S. PO Boxes)
If you used the Factory Return Program with a return address in Puerto Rico or a PO Box return address within the U.S., the return shipment will take 4-10 business days from the time it leaves us.
Purolator (Canada)
If you used the Canadian Factory Repair Program, the return shipment will take 4-11 business days from the time it leaves us. You can track the return shipment online using your tracking number at www.purolator.ca.
Nintendo Switch Customer Support
General Repair and Warranty Questions
- How do I set up a Repair Order?
- How long do repairs generally take?
- What are the benefits of Factory Service?
- Fast repair service. Systems are usually back to you within 1 1/2 to 2 weeks (U.S.) or 2 to 3 weeks (Canada).
- Genuine Nintendo parts.
- Your repaired or replaced system will either receive a 100-day repair warranty that begins the day it ships back to you or will continue the remainder of its original manufacturer's warranty—whichever is greater.
- How long is my warranty in the U.S. or Canada? How do I check my warranty status?
- How can I pay for my repair if it is not under warranty?
- Where can I view the Factory Service Repair Terms & Conditions?
- How do I identify Nintendo Products?
- Can I set up a repair if I live outside of the U.S. or Canada, or the product I need assistance with was purchased outside of the U.S. or Canada?
- I opened my system to try to repair it myself, but was unsuccessful. Can Nintendo still repair it for me?
- Can I use the UPS Pick-Up program?
Having a problem with your system or game? We can help! Setting up a repair with Nintendo is fast, easy, and secure. Click here for more repair information.
For repairs in the U.S. using our inbound shipping program, the approximate turnaround time is 1 1/2 to 2 weeks from when you ship your product until you receive the return shipment.
For repairs in Canada using our shipping program, the approximate turnaround time is 2 to 3 weeks from when you ship your product until you receive the return shipment.
If you used a different method to ship your product to us, the turnaround time will vary depending on the carrier you chose.
Keep in mind that these times may vary in unique circumstances. For example, including an unexpected item with your repair can delay the repair process.
Nintendo has set up special repair shipping programs with UPS (U.S.) and Purolator (Canada - warranty repairs only) that are available to most residents. Each repair includes:
Nintendo systems carry a standard twelve-month warranty, which is one of the longest standard warranties in the video game industry.
For more information and to look up your system's warranty status, click here.
We accept Visa or MasterCard. If you have a question about payment, please contact Nintendo's Consumer Service Department at 1-800-255-3700 between 6:00 a.m. and 7:00 p.m. Pacific Time, seven days a week.
Click here to view the Factory Service Repair Terms & Conditions.
To identify whether a product is made by Nintendo, check the product packaging or the item itself. The name of the company will generally be molded into the plastic housing. If the item you are using was made by a company other than Nintendo, it may be a licensed product. You can use our Licensee Directory to find the company's phone number and address.
If the company that manufactured your product is not listed among our licensees, you may be using an unlicensed product. We do not have information on unlicensed companies or products as these products are not recommended for use with our systems. Please read this important information about licensed and unlicensed products.
We are only able to repair products for residents of the U.S. and Canada. Also, we do not repair or modify products made for use in other countries.
If you live in Latin America, click here for your repair options. For all other areas, please visit one of our global regional websites listed here, or return to the retailer where it was purchased.
Any system determined to be counterfeit or found to have been damaged as a result of tampering, modification, or alteration will be returned as-is.
Third-party parts discovered during the course of a repair but determined to not be the cause of the problem may be removed as they may be incompatible with the system and returned alongside the serviced system. If, however, the third-party part is determined to be the cause of the problem, the system will be returned as-is.
Please see our Factory Service Repair Terms & Conditions for more details.
Nintendo's UPS return program supports drop-off shipments only. If the UPS pick-up is used, Nintendo is not responsible for these costs or for any lost or misdirected packages.
For full instructions on how to package and ship your repair, please refer to the repair instructions email or letter you received with your shipping label.
Nintendo Wii Customer Support Number
- Je suis un consommateur francophone. Comment puis-je commander?
Nos consommateurs canadiens francophones ont la possibilité de commander par le biais de la boutique Nintendo. Cependant, notez bien qu'à l'heure actuelle, la boutique n'est qu'en anglais. Une version française sera disponible ultérieurement. Si vous préférez, vous pouvez contacter nos représentants francophones pour passer votre commande en appelant le 1-800-255-3700 entre 7:00 et 16:00 (heure du Pacifique), sept jours sur sept.
